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Cannot receive registration e-mails

  • krileon
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11 years 4 months ago #229796 by krileon
Replied by krileon on topic Cannot receive registration e-mails

I am trying to resolve this with host company.

As the emails are leaving CB fine there's nothing more I can advise unfortunately. Once they've reviewed their logs they should be able to see why the emails were rejected. You may also want to try using Google SMTP mail server if you've a gmail account and see if it works.

I read somewhere that someone solved a non-receiving e-mails problem, after he saw that in phpmyadmin db the sendmail value of new users had default value 0. He changed it to 1 and could receive mails. I did this also, but when i try to register new user, then i receive no e-mails and if i see thew new db record the sendmail value is 0, instead of 1 that i have put at default structure value.

You've just set all your users to receive moderator emails. Please reverse your change. Only moderators should have that parameter set to 1.


Kyle (Krileon)
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  • Ntelos
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11 years 4 months ago #229800 by Ntelos
Replied by Ntelos on topic Cannot receive registration e-mails
Ok, i will try to resolve this with my hosting company.

One last question... Is there a possibility of being hacked?Because one of the representatives of hosting company told me that he saw the registration mails produced but being queued and not sent.

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  • krileon
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11 years 4 months ago - 11 years 4 months ago #229809 by krileon
Replied by krileon on topic Cannot receive registration e-mails

One last question... Is there a possibility of being hacked?Because one of the representatives of hosting company told me that he saw the registration mails produced but being queued and not sent.

I doubt it. The emails are being placed in the mail server queue which is completely independent of your domain and your website. The queue is then exited and not processed. My guess is a configuration issue perhaps on the mail server.

The best I can suggest is to try using Google SMTP with a gmail account and see if the emails send fine. If they do then it's absolutely not your site. If you choose to do this please see the below regarding proper configuration of Joomla mailer settings for Google SMTP.

Mailer: SMTP Server
SMTP Authentication: Yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: Your Google Username
SMTP Password: Your Google Password
SMTP Host: smtp.gmail.com

Note you may need to append the port to the host as follows.

SMTP Host: smtp.gmail.com:465


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 11 years 4 months ago by krileon.
The following user(s) said Thank You: Ntelos

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