General Terms

CODE OF CONDUCT

All website members when interacting on this website must conduct themselves in a courteous, polite, no foul language spirit at all times as explained in detail in our code of conduct article.

PRODUCTS

Any products, tangible or intangible, purchased from this website are subject to their specific license agreement and cannot not be distributed, resold or in any way transferred, unless their license permits it. All products are non-refundable unless otherwise explicitly stated or required by applicable laws. All products are offered on an as-is basis and no warrantee of any kind is offered or otherwise assumed.

SUBSCRIPTION SERVICES

Any membership subscriptions acquired on this website are non-refundable and cannot be transferred unless stated otherwise. Should specific membership subscription provide access to other products and services, such products and services will be dealt with under their specific product license.

Membership subscriptions give access to personal, non-automated, support services in our forums with a SLA (Service Level Agreement) which are subject to our best efforts to meet or beat our guaranteed response times.

PRICES AND TAXES

Prices displayed do not include sales taxes/VAT/TVA/MWSt. For sales in Switzerland, the usual MWSt/TVA rate (7.7% in 2018) is added at checkout time to the total and our VAT number is displayed on the invoice printable after payment.

PROMOTIONS

Any offered promotions and coupons are valid only during the period of the promotion and may be subject to additional conditions and availability. Coupons must be entered before payment, and cannot be redeemed or refunded after payment. All offers are non-binding and Joomlapolis reserves the right to change or withdraw any promotion at any time. Promotions cannot be combined unless explicitly stated.

DELIVERY POLICY

For digital goods: Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you.

For services: Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.

PRIVACY POLICY

We respect our users' privacy and the very strict Swiss Data Protection laws, as well as to the EU GDPR regulations. Any personal information gathered during any website workflow process can be used to provide services to our members, to help ensure continuous and secure operation of the website and to fulfil legal obligations. In order to fulfil members services, information might need to be shared with partners (sometimes in foreign countries not governed by Swiss Data Protection laws). Unless specified as not being on profile, information provided for the user profile might be available for other members and the public. All information posted by users in forums and other communication channels is considered as automatically licensed to Joomlapolis.com as a donated contribution to the project. All email newsletters have an opt-out process. Users may – at their discretion – request to have their personal data removed from the active website.

SECURITY

All payment related transactions and handling of sensitive data transmissions (credit card data, etc.) take place using the SSL protocol. Our server is scanned daily by McAfee Secure services using credit-card industry standards.

OPERATION

We reserve the right to modify these terms at any time without prior notice.

These General Terms may be supplemented by service or product specific terms (e.g., Hosting Services Terms, etc.) .

The www.joomlapolis.com websites are operated in Switzerland. These terms of services and the use of this website and sales are governed by laws of Switzerland, Canton de Vaud, under the exclusive jurisdiction of Lausanne, by:

joomlapolis.com operated by Lightning MultiCom SA

Av. des Boveresses 50
1010 Lausanne, Switzerland
(Registered: ch. de la Bruyère 1009 Pully)

+41 21 654 2000

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