I have a particular user who is having an issue editing her profile. For whatever reason, CB will not allow the profile to be saved, claiming the account email is already in use. It isn't. I've queried the database and there is no other account email even close to it. I do have secondary (non-account) CB Email Address type fields setup on this site that are used for subscribing to email lists. One of those is very similar to this user's account email (same address with "m." prefixed to it). Because CB is likely confirming addresses across all Email Address fields are unique, I suppose this could be involved.
I have no idea how long this user has been having this issue, but she notified me of it last week. I even have my own Ajax query-based validation logic that indicates the email is available, and I am 100% certain that logic works. And, that logic DOES check all of those CB Email Address fields.
Not sure what to do about this. I certainly can't tell the user to change her email address. I have not heard from any other users regarding this issue, but it potentially could be affecting others. I suspect this could be a bug in the core CB email address validation logic.
I am open to suggestions. Providing a CB team member access to the site admin interface could be difficult, but I am willing to entertain the idea.
Thanks in advance,
Bruce
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Bruce S - Vienna, VA