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[#7198] Administrator user online in joomla but not in CB

  • lucablue
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6 years 5 months ago #305390 by lucablue
Replied by lucablue on topic Administrator user online in joomla but not in CB
Unfortunatelly no.
I've tried to login only in front end, and nothing change...

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  • krileon
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6 years 5 months ago #305401 by krileon
Replied by krileon on topic Administrator user online in joomla but not in CB
I don't know what to suggest. This is working perfectly fine in all my tests and is completely dependent on a users session. Are you sure you didn't exclude your users within your CB Online Module in the "Exclude Users" parameter?

Kyle (Krileon)
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  • lucablue
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6 years 5 months ago #305427 by lucablue
Replied by lucablue on topic Administrator user online in joomla but not in CB

krileon wrote: I don't know what to suggest. This is working perfectly fine in all my tests and is completely dependent on a users session. Are you sure you didn't exclude your users within your CB Online Module in the "Exclude Users" parameter?

Yes,
and I' ve change nothing since it worked until joomla 3.8.7

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  • krileon
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6 years 5 months ago #305431 by krileon
Replied by krileon on topic Administrator user online in joomla but not in CB
Then my guess is it's something in Joomla that has changed this behavior. CB Online Module will not count backend sessions. You should be able to logout of backend then login on frontend and it count just fine. If still not then maybe your administrator account is out of sync with CB and you'll need to run User Synchronization within CB > Tools.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • lucablue
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6 years 5 months ago #305433 by lucablue
Replied by lucablue on topic Administrator user online in joomla but not in CB
I've done re-sync and also I've logged with normal user... nothing change... the Joomla online user show it correctly, the CB online user not.

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  • krileon
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6 years 5 months ago #305435 by krileon
Replied by krileon on topic Administrator user online in joomla but not in CB
Please PM backend super administrator login credentials and will take a look.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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