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Quickpay problem ??

  • rbuelund
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13 hours 34 minutes ago - 13 hours 34 minutes ago #340828 by rbuelund
Replied by rbuelund on topic Quickpay problem ??
Everyone is saying that it is saying Pending payment in frontend and no option to cancel ! - So what to do?
Last edit: 13 hours 34 minutes ago by rbuelund.

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  • krileon
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12 hours 17 minutes ago #340829 by krileon
Replied by krileon on topic Quickpay problem ??
Ok, that maybe the pending basket timeout protection. Within CBSubs > Settings > Display > Baskets set "Hours for pending payment basket to timeout" to maybe 3 hours. This should allow them to bypass it being in a pending state. Will be looking into fixing denied payments going into a pending state as that should just go expired.


Kyle (Krileon)
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  • rbuelund
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12 hours 6 minutes ago #340830 by rbuelund
Replied by rbuelund on topic Quickpay problem ??
I sat it to 24 hours and ran the cron - that seemed to help. Have now put it back to 96.

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  • krileon
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11 hours 54 minutes ago #340831 by krileon
Replied by krileon on topic Quickpay problem ??
Have reviewed the implementation and it will attempt a number of retries before it officially fails and goes into a cancelled state. The number of retries is hardcoded at 3. So once it fails to process the payment 3 times it will cancel the subscription and stop going into a Pending state and will go into a Cancelled state. It however seams to be failing to do this due to what appears to be a bug in the autorecurring state sent to the payment status updater at time of this happening. So in theory if you ran the CRON 1 time per day it would take 3 days for it to finally fail.

Am reviewing some fixes and improvements to this logic though to see if this can be made more reliable and fail early based off different payment errors received from Quickpay as there's no sense in retrying payments like invalid cards.


Kyle (Krileon)
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  • krileon
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11 hours 36 minutes ago #340832 by krileon
Replied by krileon on topic Quickpay problem ??
Ok, believe I've found where this maybe a problem and have submitted an MR for review to fix it.

forge.joomlapolis.com/issues/9643

Basically it's attempting to retry even when the error can't be recovered from. In those cases it needs to stop retrying and the subscription be allowed to expire. Have made fixes to force it to stop retrying in those cases. Have also added an additional fix to force recurring off entirely if the subscription event is a cancellation or expiration. This should stop that retry behavior more reliably as well.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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