Quickpay problem ??

We have a subscription that ran out the 1. april. Now several users who had selected recurring payment but whos card has ran out, cannot pay ?? I see the status "Pending payment" on the user profile in backend. What is going on here ? How long must they wait before they can pay with a new credit card ?

Quickpay doesn't have IPNs for recurring payments. They're handled by CBSubs itself. You need to trigger payment processing for those to be processed. Within CBSubs > Settings > Global under the "Automation settings" section that's the "Automated payments (this is only for use if required and supported in payment gateway and by payment service provider)" parameter. You should have this scheduled to run the CRON URL regularly (ideally daily).

This IS scheduled and worked last year - why not now ? I have changed nothing on the site.
The problem arises with payment cards that are not valid any longer

Quickpay should've returned an error response according to their API in that case. You should see the notification for these in CBSubs > Notifications or CBSubs > History Log. If it doesn't it'd be put in a pending state and will recheck the status on running the CRON URL again. As it was working last year and nothing regarding this changed in CBSubs then something changed on Quickpays end. Do you see any errors logged in notifications or history log for users having problems?

As for how users can change their payment method in these cases is they'd have to cancel the subscription and re-subscribe with a new valid payment method.

One user has this error: "Updating payment record because of new status of payment basket: Denied because of event received: subscr_failed. Previous status was: Pending" - 04/01/25
Another user: "Updating payment record because of new status of payment basket: Denied because of event received: subscr_failed. Previous status was: Completed" - 03/31/25
Another user: "Updating payment record because of new status of payment basket: Denied because of event received: subscr_failed. Previous status was: Pending" - 04/01/25
Another user: "Updating payment record because of new status of payment basket: Denied because of event received: subscr_failed. Previous status was: Pending" - 04/01/25

All of them have:
payment_status Denied
reason_code Rejected By Acquirer  
txn_type subscr_failed

And of course they are rejected as their cards are not valid anymore - but then they should be able to use a new card ???
 

Ok, in that case it should've went into an expired state and not a pending state. As appears denied is being treated as pending. I'm not completely sure here. Will look into that further and see why it's not going into the proper state. Should be able to fix it retroactively as well since it has a re-check feature for existing pending baskets.

Going expired would make it easier for them to renew with a valid payment method. For now they'd have to unsubscribe and renew if there isn't a renew button available for them to renew manually with a new valid payment method. Can you confirm they've no renewal button to renew with a valid payment method?