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[SOLVED] Delete access when subscription has expired

  • krileon
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3 years 8 months ago #323880 by krileon
Replied by krileon on topic Delete access when subscription has expired
Managing the subscription from backend will cause that issue. The reason for that is you're editing the user and the save process will override the subscriptions behavior. If you take a subscription away in backend by editing the user you need to adjust their usergroup yourself there as well. Are you seeing this issue with users that expire naturally on frontend?

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The following user(s) said Thank You: Julien04

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  • Julien04
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3 years 8 months ago - 3 years 8 months ago #323882 by Julien04
Replied by Julien04 on topic Delete access when subscription has expired
Ok great, you just had to know! I will remove the user's ACL group manually if I do this for x reasons.

Are you seeing this issue with users that expire naturally on frontend?


I just tested it in frontend on a 5 minute plan and the status remains Active.

i send screenshoot

ONE MINUTE PLEASE ! i think i have a grace configured...
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Last edit: 3 years 8 months ago by Julien04.

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3 years 8 months ago #323886 by Julien04
Replied by Julien04 on topic Delete access when subscription has expired
Ok, that works perfectly!

The user group is successfully removed when the subscription expires.

One last observation that I share with you, when the subscription has expired and it is removed by the backend, the user group is removed.

Thank you for your support!

Have a great day!

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