[SOLVED] Delete access when subscription has expired

Hi,

When a user's subscription expires, their access remains the one they obtained with their old subscription.

Can we remove this access when the subscription has expired?

There are no options in the plan for this. Is this done by Cb auto Action? How to ?

Thanks !

Not sure I understand what you mean. They shouldn't have access once expired. Do you mean their usergroup from their previous plan is still present after upgrading to a new plan and that new plan expiring? Please describe the user subscription flow for your issue.

When the subscription expires, the user no longer has access to the content page. It works fine!

But it keeps its access level in the ACL Joomla group.

For the example:

When he subscribes, he goes from "registered" to "Member 1".

When the subscription is expired. The "Member 1" access remains active in his Joomla user group.

I would like to automatically downgrade it to "registred" when the subscription expires.

Or, generally, delete the Joomla ACL group that he got with the subscription.

Thanks!

He should lose the usergroup on expiration. How are you giving the usergroup to the user? If configured under the Access tab of your plan it should handle adding/removing the usergroup automatically. Only reason CBSubs won't remove the usergroup is if another plan they're subscribed to is also providing the usergroup.

If configured under the Access tab of your plan it should handle adding/removing the usergroup automatically.

Yes I configured it by this tab.

Only reason CBSubs won't remove the usergroup is if another plan they're subscribed to is also providing the usergroup.

I made this observation with a user account that does not have a subscription.

I take a test again to be 100% sure

I confirm. The user had no other active subscriptions linked to the same Joomla group.

I just took out a subscription with this account.

Then, through the back end, tab user, unsubscribe then delete.

Access to the Joomla group remains.

Can be that it is by what I realize it manually as administrator?

And that the subscription does not really expire?