UDDEIM - Email notification not working

Hi,

I have been having this problem for so long and still can't find a way to fix it.

UDDEIM doesn't send email notification !!

My site is setting with SMTP and UDDEIM is setting with mosMail.

Registration emails are sending fine, i can send and receive emails with the website email address, the only one that is not working is UDDEIM.

i am using uddeIM 3.9 and email notification is setting to yes in backend and front end setting for the users.

Please could you help me because this is something really important on my website.

Regards

Topic moved to the appropriate location. We're not the developers of UddeIM and are unable to assist you with this issue, sorry.

Please check the FAQ which contains a very detailed section about this problem.

In most cases the sender name is not accepted. Please ensure that this setting is correct. UddeIM relies on the Joomla framework (except a few parameters like the sender name). So when notifications do not work the problem might be one of these settings.

Hi,

Thank you for your answer but i don't understand what you mean by "sender name" problem...

I am using SMTP method, what is the "sender name" you are talking about? the one in UDDEIM configuration?

I have read tis part of the FAQ : "10.3.1 E-Mail notifications are not sent " P.85 but i am still not sure about what to do...!!

I have added the exact same name for the "sender name" in Uddeim setting "Email" and in joomla setting "server" the name of my site.

Please could you be more precise?

Thank you in advance for your help as this is a major problem for my website.

Regards

When “mosMail” is used, check if you have configured the full “E-mail sender address”. Default is “webmaster” which does not work on most systems, so you have to configure “webmaster@yoursite.com”. So when your site is “www.myclan.org” use “webmaster@myclan.org” (or another valid email address). (Note: This is a setting in uddeIM backend, do not mix this with the SMPT settings in Joomla backend).

When “phpMail” is used, check if you have entered values for “E-mail sender name” (e.g. “Messaging”) and “E-mail sender address” (e.g. “webmaster”). Without valid settings PHP does not send any emails.

Some providers require that you use a known email address – an email address that already exists on your web space - when you send messages using phpMail.

Thank you for your answer.

I have configured in my joomla setting :

“E-mail sender name” => NameOfMySite
Email address => contact@MySite.com

I did just the same in Uddeim back end settings

“E-mail sender name” => NameOfMySite
Email address => contact@MySite.com

I am using mosMail in Uddeim and SMTP in joomla.

I have checked everything that is mentioned in FAQ and all settings are fine.
Everything was working great since i upgrade to last cb version...

Do you have another idea please?

Regards