I see, no that's not possible. Substitutions inside of user content would allow users to put substitutions in for any users information and I imagine you can see how that'd be a serious problem. I can review allowing substitutions for system messages, but they won't be able to reply to it as it'll be flagged as from the site itself and not from you personally. Then you'd just click the toggle button to send from system.
Kyle (Krileon)
Community Builder Team Member
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krileon
