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New password email not received.

1 month 2 weeks ago #339340 by lescoachingsducoeur
New password email not received. was created by lescoachingsducoeur
Hi,

When I click on “Lost password”, mailboxes that require DKIM to be set up don't receive the email containing the new password.

I have a valid DKIM key on my website

Thank for your help

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1 month 2 weeks ago #339345 by krileon
Replied by krileon on topic New password email not received.
Do they send when you use Mass Mail in CB > User Management to email the user? CB doesn't handle email sending anymore. We just call Joomla's API. DKIM is handled by the mail server so CB nor Joomla should have any impact here unless your From Address is not set correctly in CB > Configuration > Registration or Joomla mailer configuration.


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