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Communication errors with PayPal

  • petekuhn
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7 months 3 weeks ago #337629 by petekuhn
Communication errors with PayPal was created by petekuhn
Using CB 2.9.1, CBSubs 4.7.0, Joomla 4.4.3

We are getting communications errors with PayPal (reported in Notifications), maybe one or two a week, sometimes more, although most transactions have no problems.

The most recent one is could not reach Paypal gateway for notification check COMMUNICATIONS ERROR

Is there anything we can do about this?

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  • krileon
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7 months 3 weeks ago #337632 by krileon
Replied by krileon on topic Communication errors with PayPal
Did you review the notification carefully to see why it's erroring? There should be a notification logged with the full HTTP request response. That error happens when PayPal rejects the request.

Kyle (Krileon)
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  • petekuhn
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7 months 3 weeks ago #337634 by petekuhn
Replied by petekuhn on topic Communication errors with PayPal
Paypal: Error at notification received: could not reach Paypal gateway for notification check at www.paypal.com COMMUNICATIONS ERROR

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  • krileon
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7 months 3 weeks ago #337636 by krileon
Replied by krileon on topic Communication errors with PayPal
The HTTP call failed to even reach PayPal. Could be the communication was blocked by PayPal, was blocked by your host, or PayPal was down for maintenance. Either way nothing CBSubs can do in this case. If your host has a firewall configured please be sure it's allowing all outbound calls to PayPal. You can also try contacting PayPal to see if they can provide any further information about failures at the time of the notification logged.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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