CBSubs not possible to pay

rbuelund
OFFLINE
Posts: 565
Thanks: 40
Karma: 4

10 months 2 weeks ago #336456 by rbuelund

CBSubs not possible to pay was created by rbuelund

I have a user that tried to pay his subscription 3/1 - but now it just says:
Pending payment initiated on 03/01/24
And the subscription has not been paid ? I can see nowhere in the system that he has tried to pay - no payment log, no subscription log from this year ?

Please Log in or Create an account to join the conversation.

krileon
ONLINE
Posts: 48541
Thanks: 8290
Karma: 1445

10 months 2 weeks ago #336463 by krileon

Replied by krileon on topic CBSubs not possible to pay

A pending payment means his payment hasn't processed yet. What payment gateway are you using? If Stripe for example you should see their payment pending within your Stripe dashboard. Depending on how they paid or what country they originate from Stripe may impose additional validity checks and could take up to 24 hours to process. During that time we hold the basket waiting for the payment to complete.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon