installation failure 2.9.1 comprofiler not installed

sailingsource
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10 months 2 weeks ago #336448 by sailingsource

installation failure 2.9.1 comprofiler not installed was created by sailingsource

I cannot get latest build to install, and Community Builder component is not visible in Components dropdown

System Information
Joomla: 4.4.1
PHP: 7.4.33
Database: mysql 10.4.20-MariaDB-1:10.4.20+maria~buster-log

Package
File: 000_pkg_communitybuilder_2.9.1+build.2023.12.19.18.36.55.b65c99514.zip
Log:

Code:

<div>MySQL server has gone away</div><div>Package Update: There was an error installing an extension: com_comprofiler.zip</div>

how do i obtain a copy of JUST com_comprofiler and manually install via SFTP

Thanks

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krileon
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10 months 2 weeks ago #336449 by krileon

Replied by krileon on topic installation failure 2.9.1 comprofiler not installed

We don't support a manual install method. Your SQL server is crashing on install. You'll need to check your SQL server logs to see why. This typically isn't caused by any 1 specific extension but a server configuration or database storage problem. See below Joomla topics with similar issue all requiring hosting support to investigate the problem.

forum.joomla.org/viewtopic.php?t=996161
forum.joomla.org/viewtopic.php?f=811&t=998983

You can try and see if the error can be exposed by enabling debug mode and maximum error reporting in Joomla global configuration then retry install, but if this is at the SQL server level of things it probably won't output anything further.

Kyle (Krileon)
Community Builder Team Member
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