PayPal paid on subscription renewal, but subscription not renewed

petekuhn
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11 months 2 days ago #336322 by petekuhn

PayPal paid on subscription renewal, but subscription not renewed was created by petekuhn

PayPal shows payment processed, but we show no payment and no payment basket.
History log has two entries for "User subscription record created with status: R" followed by "Store payment basket" 8 minutes after the PayPal payment.

We renewed manually, so we may have wiped out useful debugging info. I have screen shots of the PayPal transaction and log records, but I can't post them here for obvious reasons.

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krileon
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11 months 2 days ago #336327 by krileon

Replied by krileon on topic PayPal paid on subscription renewal, but subscription not renewed

Was no notification logged in CBSubs > Notifications? If not edit your PayPal account and ensure you've notifications enabled and configured properly. Notifications are critical for PayPal letting CBSubs know a payment came through. A notification should be logged as either PDT where they returned to the site after payment or IPN where PayPal directly notification CBSubs.

History log has two entries for "User subscription record created with status: R" followed by "Store payment basket" 8 minutes after the PayPal payment.

Then is there a completed payment entry in CBSubs > Payments for that payment? If so it sounds like something interrupted the subscription storage process.

Kyle (Krileon)
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