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[SOLVED] Users unable to access tabs on profile

3 years 1 month ago - 3 years 3 weeks ago #326527 by jakeatencio
[SOLVED] Users unable to access tabs on profile was created by jakeatencio
I don't know when it happened, but my users now can't access the tabs on their profiles to edit them. I can get to the edit profile through a menu link, but if I just open the profile to view (as a user), the edit button (and the connections button) don't do anything. If I access the profile through the menu link, I can update the info on the first tab, but can't switch to another tab. The Update button works, but the Cancel button doesn't.

I haven't messed with the permissions in quite awhile and this issue is just recently being reported.

Any guidance on how to proceed is greatly appreciated.
Thank you.
Last edit: 3 years 3 weeks ago by krileon. Reason: Added [SOLVED] tag to subject

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3 years 1 month ago - 3 years 3 weeks ago #326541 by krileon
Replied by krileon on topic Users unable to access tabs on profile
Sounds like entirely a JavaScript issue. you've a fatal JS error on the page breaking the other JS. Switch to default Joomla protostar template, clear Joomla cache, then retry as it's often JS coming from the template that causes it.

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Last edit: 3 years 3 weeks ago by krileon. Reason: typo

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3 years 3 weeks ago #326865 by jakeatencio
Replied by jakeatencio on topic Users unable to access tabs on profile [Resolved]
Thank you. It turned out to be an issue with the HelixUltimate template.
The following user(s) said Thank You: krileon

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