Skip to Content Skip to Menu

Lifetime Non-Renewable Subscription "Showing Renewal Date"

  • fede312
  • fede312
  • OFFLINE
  • Posts: 166
  • Thanks: 28
  • Karma: 1
3 years 3 months ago #326084 by fede312
I've made a "Non-renewable Plan" which gives the subscribers Lifetime Unlimited Access.
I've set the Plan as:

Regular Validity duration: Lifetime
Total number of occurrences of regular validity/price: 0 (I've also tried 1 and then subscription stays free for rest of Lifetime)
Renewable in Advance: "Non-renewable"

But when I check the status in the account it shows as Active - Renewing on [Date]
Which will make subscribers think their card will be charge again.
How can I fix that?

Thanks. :)
Attachments:

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • OFFLINE
  • Posts: 48541
  • Thanks: 8290
  • Karma: 1445
3 years 3 months ago - 3 years 3 months ago #326092 by krileon
Did the user subscribe before it was turned into a lifetime plan? Within CBSubs > Subscriptions does their subscription have an expiration date? The column should be empty for a lifetime subscription.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 3 years 3 months ago by krileon.
The following user(s) said Thank You: fede312

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum