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[SOLVED] New User Sign Up Confirmation Email layout changed with CB 2.4.7

  • mickelb
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3 years 11 months ago - 3 years 11 months ago #321942 by mickelb
Since the update to CB 2.4.7 the layout of the New User Sign Up confirmation email has changed such that the sign up details are now in a string rather than a column. I want to get back to the column layout, how do I do that?
Last edit: 3 years 11 months ago by krileon. Reason: Added [SOLVED] tag to subject

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3 years 11 months ago #321963 by krileon
What version did you update from? We did not touch the confirmation email in CB 2.4.7.


Kyle (Krileon)
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3 years 11 months ago #321986 by mickelb
From the version immediately prior to 2.4.7

I'm also running Joomla 3.9.23 and the server is running PHP 7.4.13 is case these have any bearing on the change.

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3 years 11 months ago #321993 by krileon
Did you set "Registration Email HTML" to "Yes" within CB > Configuration > Registration? If so you need to use HTML in your email for new lines. It won't convert a standard linebreak to an HTML linebreak. Suggesting leaving "Registration Email HTML" to "No" if you're using the default confirmation email message body as it's not in HTML format. This is not a recent change though and was done years ago. We did not touch the confirmation email in CB 2.4.7 or in any recent release.


Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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3 years 11 months ago #321997 by mickelb
Hi,

It was set to Yes - but it always has been, so puzzled why the format changed. I've set to No so will sse if that sorts it with the next sign up.

Thanks

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3 years 11 months ago #322026 by mickelb
Changing "Registration Email HTML" to No has sorted it. Still no idea why the format changed with this update.

Thanks.

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