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Just click anywhere in its row, except for an existing link (e.g. the username), and it will open. If it doesn't you've a fatal JS error on your page breaking its jQuery. Press F12 to open your browser console then switch to the console tab. Now refresh the page and look for any fatal JS errors (they'll typically be red).I discovered that if you have sent a user a message from the supplied backend Admin Panel, it does land in their box, and they get a notification for it. But they are unable to open or respond to it... ( the class makes a link cursor appear, but there is really no link there)
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