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CBSubs Mailer Issue

  • krileon
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11 years 3 months ago #231783 by krileon
Replied by krileon on topic CBSubs Mailer Issue

did you follow the instructions on the Joomla docs page to fix assets table or did you just do it through phpmyadmin?

You need to directly fix the _assets table in your database. The second URL I've provided says specifically what I've done.


Kyle (Krileon)
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  • ThePiston
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11 years 3 months ago - 11 years 3 months ago #231784 by ThePiston
Replied by ThePiston on topic CBSubs Mailer Issue
so:

update _assets
set parent_id = 1
where parent_id = 0

(then change the root back to 0?

?

CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
Last edit: 11 years 3 months ago by ThePiston.

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11 years 3 months ago #231785 by
Replied by on topic CBSubs Mailer Issue
ThePiston,

I just wanted to add an FYI here. I use ACL Manager to assist with these issues. The support is awesome. They will come into your site and fix it for you, as well. Their product was recognizing CBSubs as an orphan, but came in and resolved everything for me.

Just wanted to provide some other insight.

Thanks,
Joe

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  • krileon
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11 years 3 months ago #231789 by krileon
Replied by krileon on topic CBSubs Mailer Issue

ThePiston wrote: so:

update _assets
set parent_id = 1
where parent_id = 0

(then change the root back to 0?

?

Yes, only Root should have a parent of 0. All others with a parent of 0 should be at least 1. Create a database backup before doing this. I've no idea why Joomla just doesn't fix this automatically in an update script when updating to a new version of Joomla.

nphic wrote: ThePiston,

I just wanted to add an FYI here. I use ACL Manager to assist with these issues. The support is awesome. They will come into your site and fix it for you, as well. Their product was recognizing CBSubs as an orphan, but came in and resolved everything for me.

Just wanted to provide some other insight.

Thanks,
Joe

ACL Manager is commercial. I agree it's good an useful, but you don't need to spend a penny to fix a simple Joomla bug. In regards to CBSubs being orphaned it's because ACL Manager doesn't know how to recognize a CB plugin. It thinks CBSubs is a component, which it is not. So it's safe to just ignore this.


Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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  • ThePiston
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11 years 3 months ago #231790 by ThePiston
Replied by ThePiston on topic CBSubs Mailer Issue
last thing - somew of my articles have parent_id of 27, 44, etc. Do those matter? They are obviously > 0 but should some of the parent_ids be some other number besides 1?

CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

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  • krileon
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11 years 3 months ago #231800 by krileon
Replied by krileon on topic CBSubs Mailer Issue

ThePiston wrote: last thing - somew of my articles have parent_id of 27, 44, etc. Do those matter? They are obviously > 0 but should some of the parent_ids be some other number besides 1?

You only need to fix those with a parent id of 0. The below ran through phpmyadmin should fix it all including ensuring root is 0. Please change the table prefix (jos_) if it doesn't match yours.

Code:
UPDATE `jos_assets` SET `parent_id` = 1 WHERE `parent_id` = 0; UPDATE `jos_assets` SET `parent_id` = 0 WHERE `title` = 'Root Asset';


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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