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[SOLVED] Cannot view a certain user while a moderator

13 years 2 months ago - 13 years 2 months ago #173932 by SurfCitySue
When I browse this particular user by way of the userlist while not logged in or if I am logged in as a non administrator I can see the a particular profile that has this problem, but when I am logged in as Administrator or any other user with CB moderator capabilities, I am getting 500 server error.

Complete error with Joomla debug on is:
Code:
PHP regular expression limit reached (pcre.backtrack_limit) If difficulties persist, please contact the System Administrator of this site and report the error below. Call stack # Function Location 1 JSite->render() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/index.php:49 2 JApplication->triggerEvent() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/includes/application.php:264 3 JDispatcher->trigger() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/libraries/joomla/application/application.php:588 4 JEvent->update() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/libraries/joomla/event/dispatcher.php:115 5 call_user_func_array() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/libraries/joomla/event/event.php:48 6 plgSystemSef->onAfterRender() 7 plgSystemSef->checkBuffer() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/plugins/system/sef/sef.php:56 8 JError::raiseError() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/plugins/system/sef/sef.php:92 9 JError::raise() <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/libraries/joomla/error/error.php:215

My environment is
PHP 5.3.2
Joomla 1.7
CB 1.7
CB Subs 1.2.2

I have tried uploading a php.ini fil e containing "pcre.backtrack_limit = 10000000" but that breaks the rest of my site showing me blank pages (I think I need many more settings in that php.ini file to work correctly).

Server error messages from cpanel around the time this happens, says...
Code:
[Mon Aug 22 19:11:14 2011] [error] [client xxx.xxx.xxx.xxx] File does not exist: <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/404.shtml, referer: http://domain_hidden.com/administrator/modules/mod_cb_adminnav/mod_cb_adminnavj16.css [Mon Aug 22 19:11:14 2011] [error] [client xxx.xxx.xxx.xxx] File does not exist: <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/plugin/cbsubstax, referer: http://domain_hidden.com/administrator/modules/mod_cb_adminnav/mod_cb_adminnavj16.css [Mon Aug 22 19:11:14 2011] [error] [client xxx.xxx.xxx.xxx] File does not exist: <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/404.shtml, referer: http://domain.com/administrator/modules/mod_cb_adminnav/mod_cb_adminnavj16.css [Mon Aug 22 19:11:14 2011] [error] [client xxx.xxx.xxx.xxx] File does not exist: <span>/</span>home<span>/</span>pn/public_html/domain_hidden.com/templates/khepri, referer: http://domain_hidden.com/administrator/modules/mod_cb_adminnav/mod_cb_adminnavj16.css

Odd thing is, I have removed the references to "khepri" and "cbsubstax" in that css file but the errors persist.


I am stumped, anyone know a solution?
Last edit: 13 years 2 months ago by krileon.

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13 years 2 months ago - 13 years 2 months ago #173937 by SurfCitySue
Replied by SurfCitySue on topic Re: Cannot view a certain user while a moderator
Solved the problem.

I created a default php.ini file from the WHM, which contains all the php config that is running on your working site, then added "pcre.backtrack_limit = 10000000" to that file and all is well.

It seems the problem occurs when a user has many items such as either gallery items, blogs or wall submissions that need to be moderated.

I hope this helps someone else in the future.
Last edit: 13 years 2 months ago by SurfCitySue.

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