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can't upgrade - card declined - joomlapolis issue

  • soma9
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12 years 11 months ago - 12 years 11 months ago #183643 by soma9
I tried to upgrade to professional membership, but after I get to the visa verification page, I fill up a form requiring card details and get either a "there was an error, please try again" message or a "card declined message". When I contact my bank's card department, there report that such a "card declined" is not reported in their records.

Further, I was able to buy at another 2 sites subsequently.

Also, in the visa verification page, there is an issue with 5-digit US zip codes versus 6-digit zip code in India where I live. My bank is a US bank with my account having my India address. The zip code field will not accept the 6th digit. My bank suggested to use the last US address' zip code, but that result in a declined message. But again, visa says there is no record of the transaction at all, declined or otherwise.

So it seems to be a joomlapolis-specific issue.
Please help.
Last edit: 12 years 11 months ago by soma9.

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  • soma9
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12 years 11 months ago #183665 by soma9
order number 57594, if that helps.

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  • nant
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12 years 11 months ago #183676 by nant
We are working on this and will PM you asap.

Sorry for inconvenience.

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  • beat
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12 years 11 months ago #183737 by beat
Investigation done and Private message sent to you.
Looking forward to your reply by PM.

Beat - Community Builder Team Member

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