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Paid but not received component

  • dlwhite4
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13 years 5 months ago #167184 by dlwhite4
Paid but not received component was created by dlwhite4
Hi,

I paid for the CBSUBS module yesterday evening via 2checkout and am still awaiting for the package to become available in my account.

Could you please let me know if there are any problems?

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  • beat
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13 years 5 months ago #167194 by beat
Replied by beat on topic Re: Paid but not received component
Hi dlwhite4,
You have chosen 2checkout as payment method, and the review can take 1- 24 hours, sometimes more.
I'll check the status and reply.

Beat - Community Builder Team Member

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  • dlwhite4
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13 years 5 months ago #167269 by dlwhite4
Replied by dlwhite4 on topic Re: Paid but not received component
Well after more than 24 hours i am still waiting!!!!!

Could this please be sorted ASAP

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13 years 5 months ago #167283 by beat
Replied by beat on topic Re: Paid but not received component
Hi dlwhite4,

Payment has finally been approved and deposited by 2checkout and your CBSubs license has been automatically activated, and you have received email.

We are sorry for the long processing delay, as for some reason, 2checkout has not issued a fraud review status on your payment, it only got final approval on deposit. We are still clarifying with 2checkout why the fraud review result hasn't been communicated in their sales API normally.

For instant activation at payment time, please use the Visa or MasterCard payment methods, as stated on our checkout page, and not 2checkout.

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

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