User did not receive confirmation hyperlink when registering

Hi,

A user registered and then received an e-mail for confirmation of the users e-mail address.

Subject line: Your sign up request is pending approval
Content: "Thank you for signing up with us. We have received your request and we will process it as soon as you confirm your email address by clicking on the following hyperlink:
Once your email address is confirmed our moderators...etc"

However - as seen above, no hyperlink was included in the e-mail. What could be the reason for that?

Anyway, I did receive an e-mail with the subject line "Sign Up" and the content "A new user has signed up at www.handix.se and requires approval.
This email contains their details... etc" so no real harm done.

But I am still wondering what I could do to make it work better.

Kind regards

Did you modify "Pending Email Body" within CB > Configuration > Registration or is it still set to its default value of YOUR_REGISTRATION_IS_PENDING_APPROVAL_MESSAGE? If you modified the parameter it just sounds like you're missing [CONFIRM] substitution.

No. It is still set to the default value.

Strange, there shouldn't be any reason for the link to be missing. Maybe your email provider is filtering it out for some reason? Do you have a different email domain you can try (e.g. if not working with yahoo try gmail)? Note it's only going to have the confirmation link if you have email confirmation enabled in CB > Configuration > Registration.

Well, since the e-mail specifically refers to the link, I believe that it proves that I have enabled that function.
SO, I still do not understand why the recipient did not receive the link.
(I see no reason why either the sending party (my host) or the receiving part (my visitors e-mail) should filter out a specific link)

The following can result in it being missing.

1. Email confirmation isn't turned on in CB > Configuration > Registration
2. Their cbactivation database column is empty (activation code) for some reason
3. The language string was overridden and [CONFIRM] wasn't included in the override
4. Their email provider or yours is filtering out the link.

For #1 simply review your configuration carefully. For #2 that'd have to be something installed breaking CB user storage. For #3 edit your default language plugin in CB > Plugin Management and under Overrides see if you're overriding YOUR_REGISTRATION_IS_PENDING_APPROVAL_MESSAGE language key. For #4 test with different email domains to see if they all are missing the link.