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community builder email validation administrator does not work

  • Aidan38
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3 years 9 months ago #322867 by Aidan38
Hello, I installed the latest version of CB 2.5.0
I have asked to receive an email to the administrator to validate when a new user registers. But I never receive this email.
The user does receive the email to validate his email, but the administrator should then receive one to validate this registration. But I never receive it.
This is the same problem as here www.joomlapolis.com/forum/145-community-builder/230874-solved-cb-2-0-10-validation-email-not-send but the solutions do not not work.
Thanks for your feedback

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  • krileon
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3 years 9 months ago #322870 by krileon
User approval is done after confirmation. So you will not receive an email to approve the user until they've confirmed their email address.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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  • Aidan38
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3 years 9 months ago #322872 by Aidan38
Thank you but I validated on the link I received and I have this message displayed.

Thank you for confirming your email address. Your account must be accepted by a moderator. You will receive an email with the result of the validation process.

But I still don't have an email for the administrator

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  • krileon
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3 years 9 months ago #322875 by krileon
I recommend downloading and read the CB Primer Book found below.

www.joomlapolis.com/downloads/documents

Page 106 covers configuring moderator emails. Be sure CB can even email you first though by using the Mass Mailer button in CB > User Management after selecting your user.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

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