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Undefined array key "templatedir"

  • reintjes
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8 months 4 weeks ago #337296 by reintjes
Replied by reintjes on topic Undefined array key "templatedir"
When I try to save the profile I get the error: 
Failed to save Configuration because: Name missing!

Please note that I install it from web. I can't install the download file It gives a server error. Maybe the download file is too big.

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  • krileon
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8 months 4 weeks ago #337301 by krileon
Replied by krileon on topic Undefined array key "templatedir"
It sounds like CB never finished installing in the first place and you're missing the CB Core plugin files. This is typically easily fixed by installing CB over the top of itself, but if that just keeps failing you'll need to provide any errors it's outputting. More than likely this is entirely caused by your server configuration.

Please note that I install it from web. I can't install the download file It gives a server error. Maybe the download file is too big.

That being the biggest red flag. What was the error? Suggest contacting your host as your server limits may not be set properly. Our minimum technical requirements are listed below, which includes server settings for handling the upload and install.

www.joomlapolis.com/documentation/276-community-builder/getting-started/18576-technical-requirements-for-community-builder


Kyle (Krileon)
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  • reintjes
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8 months 4 weeks ago #337313 by reintjes
Replied by reintjes on topic Undefined array key "templatedir"
I have checked my php settings and it looks fine too me (see atachments)
If I try to install the file "pkg_communitybuilder_2.9.1+build.2024.02.09.12.14.46.83d67ccd3.zip" on my local host I still get the error: Server error.

I can install other components.
Attachments:

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  • krileon
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8 months 3 weeks ago #337318 by krileon
Replied by krileon on topic Undefined array key "templatedir"

I can't install the download file It gives a server error.

You still haven't provided what error.

I've re-tested Joomla 3, Joomla 4, and Joomla 5 clean install and all 3 worked fine.

My best guess without seeing the error is PHP wasn't compiled properly. Specifically wasn't compiled with zip, which is necessary to unpackage zip files. Without it CBs core plugins can't install. Are you seeing an error something like the following?

0 Class "ZipArchive" not found

If so contact your host as they didn't compile PHP properly with zip or the zip DLL isn't configured in the php.ini. See the below on how to do this.

www.php.net/manual/en/zip.installation.php


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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