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Error Access Denied updating portrait image file

5 years 8 months ago - 5 years 8 months ago #311071 by tpalumboGMA
When updating image in the profile when hitting "update" button receive "error access denied" at the top of the page. Went in and checked the image/comprofiler folder and see that the file actually uploaded. In fact, it uploaded every time I tried to update the picture.

Despite the file actually uploading it will not update. The image file is a jpg file and is only 154k. I verified that my profile was not locked by the firewall.
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Last edit: 5 years 8 months ago by tpalumboGMA.

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5 years 8 months ago #311118 by krileon
There's no "Access Denied" error message in CB. We use "You are not authorized to view this page!". "Access Denied" is typically a Joomla error. Ensure you've access to your Joomla menu item for CBs profile edit page. It could also be a 3rd party Joomla user or system plugin acting on Joomla user store in Extensions > Plugins interrupting the user update process.


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5 years 8 months ago #311137 by tpalumboGMA
Replied by tpalumboGMA on topic Error Access Denied updating portrait image file
Krileon,

Thanks for the information. I am sure that you are correct. I tried it as a registered user and everything works just super! When I log back in as myself, I cannot change it. I am the site super-user, so I guess perhaps something is stopping the change over from the front-end, because of that.

The users are totally unaffected!

I can change my portrait from the back-end, so I did get to change my portrait! Now I just need to find out why I can't from the front-end. I took off the security in RSFirewall, which locks super-users from changes (and cleared the cache), but that did not help! Now, I am going to go through my plug-ins and see if any else are being problems to me.

Have a great day!

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5 years 8 months ago #311160 by krileon
If it only impacts super users and only from frontend then it absolutely sounds like something installed is blocking it. Very likely a security feature of something installed. Recommend checking installed User plugins in Extensions > Plugins as it's often a User plugin, but System plugins can act on any Joomla event so it could be a 3rd party System plugin as well.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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5 years 8 months ago #311176 by tpalumboGMA
Replied by tpalumboGMA on topic Error Access Denied updating portrait image file
Krileon,

When I find it I will let you know!

Thanks and have a great day!

Tommy

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