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Subscription Area Blank

  • gabefps
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6 years 8 months ago #303126 by gabefps
Subscription Area Blank was created by gabefps
We moved our Joomla site to a new domain and when we did the subscription are is now blank. Even in the Joomla admin the subscription area is blank.

I can't post links since I am a new member.


What is the best way to fix this?

Thanks.

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  • krileon
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6 years 8 months ago #303143 by krileon
Replied by krileon on topic Subscription Area Blank
No idea what you mean by subscription area. You mean your registration page is empty? Check configuration.php and ensure live_site is set to '' (empty) then ensure CB Core in CB > Plugin Management is public and published as well as the default template.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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  • gabefps
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6 years 8 months ago #303159 by gabefps
Replied by gabefps on topic Subscription Area Blank
Hello Kyle,

We use CB Paid Subscriptions to gate our pdf articles with an account. This is a sample URL archive dot foundationalmedicinereview dot com / subscribe.

I checked live_site and it is empty and I didn't find CB Core under Plugin Management but I found cbpaidsubsbot.

Also for context, we didn't build this site and only took over it when needed to be moved to a new domain. So we are pretty much new to this project.

Thank you.

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  • krileon
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6 years 8 months ago #303165 by krileon
Replied by krileon on topic Subscription Area Blank
I've no idea what versions you're using. I'm guessing everything maybe just significantly out of date. Before CBSubs went GPL it used a license, which had domain limits (I think we lifted those; I don't recall). Enable debug mode and maximum error reporting and see if you have any errors. Beyond that I recommend subscribing, updating everything, and posting in support forums if any issues persists.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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