I am using Joomla 3.5.6 and trying to install CB 2.1.2
I am getting several error messages;
Warning
JFolder::create: Could not create folder.Path: /home20
Warning: Failed to move file: /tmp/phpVVn87H to /home20/mysite/public_html/tmp/pkg_communitybuilder_2.1.2+build.2017.02.08.01.14.28.ec3d63d1f.zip
And...
Error
Archive does not exist
Unable to find install package
Can anyone please advise, is this a problem with the installation files for CB, or some set-up problem with my Joomla installation?
Many thanks
Jo
Last edit: 7 years 9 months ago by krileon. Reason: Added [SOLVED] tag to subject
You've a permissions problem it looks like. It's unable to move the zip from php tmp to Joomla for Joomla to process it.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Thanks krileon, can you tell me, is this something my host has to rectify, or something I would usually have access to? Where are the permissions, and what are they for?
It's something you can typically fix using FTP to fix folder permissions. If unsure how contact your host.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
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Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Warning: Failed to move file: /tmp/phpVVn87H to /home20/mysite/public_html/tmp/pkg_communitybuilder_2.1.2+build.2017.02.08.01.14.28.ec3d63d1f.zip
FROM: /tmp
TO: /home20/mysite/public_html/tmp
Basically PHP tmp to Joomla tmp. Joomla tmp folder probably has wrong permissions or the PHP user that's doing the file move doesn't have permissions. If unsure how to correct this I strongly recommend contacting your host.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
