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Failed to uninstall self. Please uninstall manually.

7 years 11 months ago #288052 by RobWilkinson
I get the above message when I try to install community builder on Joomla 2.5.14 on Godaddy. Doesn't matter whether I upload the zip file or unzip it into a subdirectory.

The log is as follows after trying various versions:
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip is being installed.
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip failed to install!
Installer is uninstalling.
Installer failed to uninstall!

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7 years 10 months ago #288053 by RobWilkinson
Replied by RobWilkinson on topic Failed to uninstall self. Please uninstall manually.
This places me dead in the water for escaping earlier constantly hacked versions of joomla.

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  • nant
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7 years 10 months ago #288054 by nant

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7 years 10 months ago #288055 by RobWilkinson
Replied by RobWilkinson on topic Failed to uninstall self. Please uninstall manually.
Hi Nick:

Thanks for replying but as you will notice I did try to install the latest version. I tried it again in response to your message and got the same result.
See last line of log.

Regards,
Rob

001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip is being installed.
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip failed to install!
Installer is uninstalling.

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7 years 10 months ago #288066 by nant

RobWilkinson wrote: Hi Nick:

Thanks for replying but as you will notice I did try to install the latest version. I tried it again in response to your message and got the same result.
See last line of log.

Regards,
Rob

001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip is being installed.
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip failed to install!
Installer is uninstalling.


Hi again.
If you download from the page I gave you, you should download the pckage:

pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip

Plese try this.

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  • krileon
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7 years 10 months ago #288070 by krileon
Presales is meant for asking presales questions in regards to our products. Please do not post support questions there. I've moved your topic.

It looks like you failed to install at one point and Joomla has cached the unzipped package. Empty Joomla cache and see if issue persists. If it does empty the tmp folder in Joomla root then retry.


Kyle (Krileon)
Community Builder Team Member
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