Skip to Content Skip to Menu

Failed to uninstall self. Please uninstall manually.

8 years 4 days ago #288052 by RobWilkinson
I get the above message when I try to install community builder on Joomla 2.5.14 on Godaddy. Doesn't matter whether I upload the zip file or unzip it into a subdirectory.

The log is as follows after trying various versions:
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip is being installed.
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip failed to install!
Installer is uninstalling.
Installer failed to uninstall!

Please Log in or Create an account to join the conversation.

8 years 4 days ago #288053 by RobWilkinson
Replied by RobWilkinson on topic Failed to uninstall self. Please uninstall manually.
This places me dead in the water for escaping earlier constantly hacked versions of joomla.

Please Log in or Create an account to join the conversation.

  • nant
  • nant
  • OFFLINE
  • Posts: 12339
  • Thanks: 1467
  • Karma: 877
8 years 4 days ago #288054 by nant

Please Log in or Create an account to join the conversation.

8 years 4 days ago #288055 by RobWilkinson
Replied by RobWilkinson on topic Failed to uninstall self. Please uninstall manually.
Hi Nick:

Thanks for replying but as you will notice I did try to install the latest version. I tried it again in response to your message and got the same result.
See last line of log.

Regards,
Rob

001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip is being installed.
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip failed to install!
Installer is uninstalling.

Please Log in or Create an account to join the conversation.

  • nant
  • nant
  • OFFLINE
  • Posts: 12339
  • Thanks: 1467
  • Karma: 877
8 years 3 days ago #288066 by nant

RobWilkinson wrote: Hi Nick:

Thanks for replying but as you will notice I did try to install the latest version. I tried it again in response to your message and got the same result.
See last line of log.

Regards,
Rob

001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip is being installed.
001_pkg_communitybuilder_2.0.14+build.2016.07.19.01.59.29.f1d8bdbed.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.09.27.23.02.17.958cd1d8b.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.10.19.00.52.13.e6ea91d01.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.14.03.34.8bcaab830.zip failed to install!
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip is being installed.
001_pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip failed to install!
Installer is uninstalling.


Hi again.
If you download from the page I gave you, you should download the pckage:

pkg_communitybuilder_2.0.15+build.2016.11.17.23.30.51.00b5b220a.zip

Plese try this.

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • OFFLINE
  • Posts: 48541
  • Thanks: 8290
  • Karma: 1445
8 years 3 days ago #288070 by krileon
Presales is meant for asking presales questions in regards to our products. Please do not post support questions there. I've moved your topic.

It looks like you failed to install at one point and Joomla has cached the unzipped package. Empty Joomla cache and see if issue persists. If it does empty the tmp folder in Joomla root then retry.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum