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Subscription payments

  • bizguy
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2 weeks 5 days ago #340555 by bizguy
Subscription payments was created by bizguy
A client uses Stripe to process their subscription payments. They offer an annual and monthly subscription option, along with automatic or manual payments. When automatic renewal is selected in CBSubs, does CBSubs trigger the the renewal payment, or does Stripe?

The reason I am asking, is they have a couple on monthly subscribers that are being charged multiple times per month, and I am trying to track down the issue.

Thanks,
Ed

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  • krileon
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2 weeks 5 days ago #340556 by krileon
Replied by krileon on topic Subscription payments
Stripe handles the renewal and sends a Webhook to CBSubs to let CBSubs know it was renewed. So you need to be sure webhooks are configured at Stripe. Your client, or you, can check the subscriptions Stripe is managing in the Stripe Dashboard > Shortcuts > Subscriptions. If you're missing the Subscriptions Shortcut you can also find the page at Products > Billing > Subscriptions.

Kyle (Krileon)
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