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CBSubs Settings Error

  • bizguy
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1 day 2 hours ago #340367 by bizguy
CBSubs Settings Error was created by bizguy
 
I just upgraded to the latest CB version with all installed plugins in the package:2.10.0+build.2025.02.10.18.59.11.b0d14120b
And now when I try to access CBSubs Settings, I get the following message:

An error has occurred.

0 Call to undefined function exec()

 Return to Dashboard

When I go to the Payments Center to get the version info the following is displayed:There was a problem with the request.
And copying the version for CB Paid Subscriptions in CB plugins only shows: 4.8.0+build.202…

Please advise as this is the message on 2 installs with large paid memberships.
 

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  • krileon
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1 day 55 minutes ago #340369 by krileon
Replied by krileon on topic CBSubs Settings Error
exec only exists in legacy library functions that aren't used anymore but remain for existing 3rd party plugins (they'll be removed in CB 3.x.). Do you have any 3rd party plugins installed? If so try unpublishing them then retry. You may have a 3rd party plugin using substantially out of date CB API.

Try installing CB over the top of it self again as maybe something installed interrupted the upgrade process. If issue persists enable debug mode and maximum error reporting in Joomla global configuration then retry and provide the full callstack for the error so we can see where it's coming from.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • bizguy
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12 hours 16 minutes ago #340385 by bizguy
Replied by bizguy on topic CBSubs Settings Error
Thanks Kyle.

No 3rd party plugins installed, only CB ones.

Magically the issue has resolved itself on both sites, and now the sites are correctly displaying the CB Subs version info in the Payments Center.
Oddly the Settings icon no longer displays that the Setting have been saved with this version as it did previously.

Cheers.

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  • krileon
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2 hours 19 minutes ago - 2 hours 19 minutes ago #340387 by krileon
Replied by krileon on topic CBSubs Settings Error
Do you recall what version you were using previously? Very strange.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 2 hours 19 minutes ago by krileon.

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  • bizguy
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3 minutes ago #340393 by bizguy
Replied by bizguy on topic CBSubs Settings Error
Unfortunately I don't, however I tend to keep both sites current, so I expect they would have been running the version, previous to the current one.

Hope that helps, as all is good on my end at the moment.

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