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User cannot register with their email address

  • nphic
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1 day 13 hours ago #340124 by nphic
User cannot register with their email address was created by nphic
Folks,

I'm having a problem with some user's not being able to join our membership. The problem seems to be when they enter their email address, the following error displays:

This email does not accept email: Please check.

I get the issue when I try to validate the email from other validation sources so I know it's there email.

Is there a way for us to turn off this check in Community Builder? Any other suggestion?

Thanks,
Joe

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  • krileon
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1 day 11 hours ago - 1 day 11 hours ago #340126 by krileon
Replied by krileon on topic User cannot register with their email address
Looks like you're requiring email verification. Problem with it is it's not a guarantee as MX Record lookup can be blocked by domains. Edit your email address field within CB > Field Management and under Parameters > Validation it's recommended to leave "Enable Email checker" on "No" (this functionality will be removed in CB 3.x).

Kyle (Krileon)
Community Builder Team Member
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Last edit: 1 day 11 hours ago by krileon.

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  • nphic
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1 day 8 hours ago #340127 by nphic
Replied by nphic on topic User cannot register with their email address
Kyle,

Worked like a charm! I've had this on for the past 14 years and never had a problem until today. Thanks for the quick response!

Regards,
Joe Rebele
The following user(s) said Thank You: krileon

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