[SOLVED] Offering new plan that is free

I have a use case that I need some help configuring.

I have users who were on a paid plan but I am now offering the same plan for free for the foreseeable future. (Same access and features)

I created a duplicate of the same plan but for free.   For users whose paid plan has expired I can't get this free plan to show up went they are prompted to reactivate.  

1. How do I go about moving people to the new free plan?     When the prompt to reactivate comes up it only shows the one that has expired.

2. Or is it better to just post a 100% discount code and then make the existing plan free?

3. Or is there a way to downgrade them to free someone within the plan they have now that has expired?

The long-term plan is to eventually reintroduce the fee at a later date (next year)

Thanks!

Given that it's temporarily free I'd probably just apply a 100% discount (auto applied not a coupon) to the plan and not bother with making a second plan. You can even set an end date for the auto discount of when you expect the free period to end. You can use the promotions features to override the price display so the plan shows a free price as well or show it as a slashed price down to free.

Thanks, Kyle.  I will look at doing that.

Planning, if the free plan becomes permanent what would be the approach to getting them over to a different plan or would it just be easier to eventually just make the price 0 and keep what's there?   

If the plan becomes permanently free just change its price to 0. So you shouldn't need to bother with making a second plan at all for either case.