Using AcyMailing Enterprise : 5.11.6 with CBSubs latest patch level, Joomla 3.11 latest patch
Using the CBSubs plugin for AcyMailing, I'm getting different user counts between an Acy CBSubs filter for Active subscribers, and the active subscribers listed in CBSubs.
Example: "Plan A" id = 76 filter for only active users
In AcyMailing filter -
type: CBSubs,
"In" "Actif" "Plan A" "All"
no date filters
the filter shows a total of 23 members meeting this filter
In CBSubs / Subscriptions, that same plan shows Subscriptions = 58, Active = 15
My own SQL matches the CBSubs / Subscriptions page.
# status plan_id count(`status`) max(subscription_date)
A 76 15 2022-12-19 21:47:54
C 76 3 2022-04-09 21:19:11
R 76 1 2022-04-19 08:40:26
U 76 1 2016-10-31 05:00:00
X 76 38 2022-01-24 08:16:44
So I suspect the plug-in is defective...
Thanks,
Fred
Last edit: 1 year 11 months ago by fdinkler. Reason: better formatting of SQL results table
Compare the two and see what the status is of the subscription for those that are still subscribed to the newsletter. Be sure you've either set "Remove on plan deactivation" to "Yes" or configured the same newsletter under "Deactivation / Cancellation / Expiration" so it's removed when the plan is no longer active.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Kyle -
The remove filters remove the users not just unsubscribe them from the list.
All Plans are defined to remove from Acy list on deactivation, cancellation or expiration.
I've found the problem - I have orphaned users in Acy that changed emails and weren't purged from Acy.
Sorry to bother you...
krileon
