Is there some way to disable the ability to click on the renew or subscription payment button when the user has already clicked it and chosen a method of payment such as offline payment that results in a pending payment basket? We have so many users that seem to click this numerous times while waiting for their payment to be processed. Ideally we could add text to the renew button that says something like "you have a payment pending" and they could not click it and go to a payment basket again until their payment was processed or cancelled by admins.
Or, another possibility: is there a way to remove offline payment as an option when the user has an offline payment pending, so that the only choice they have is to use the credit card or PayPal options. This would make sense for those who want to change their method of payment to something that gives them instant access to their membership after they had initially chosen offline payment.
Last edit: 3 years 5 months ago by krileon. Reason: Added [#8568] tag to subject
It does that to allow them to change the payment method. So for example if they use the offline payment method and decide to use PayPal instead they can and this won't do any harm to CBSubs or risk double-payment. There's no parameter to turn this off.
It would be good to have some sort of indicator of this though. Ideally it could show that payment is pending above the button or something of the sort. Have added a feature ticket to review this further.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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krileon
