[#7239] CBsubs Stripe Dispute no feed back

Then Stripe isn't sending a cancellation notification for whatever reason when a subscription payment dispute is lost. You'll need to cancel them manually at Stripe when handling the dispute. Will review implementing automated support for dispute IPNs to pause and cancel subscriptions in a future release.

#7239

Am coming back on the subject : Stripe does send a notification for canceling subscription to CBsubs but :
1) CBSubs does not cancel the subscription of the user
2) The basket is still marked as completed and the payment still marked as received

Is this something not implemented ?
How can we mark the basket as unpaid again and cancel the payment that has been disputed and lots on Stripe ?

thanks

CBSubs Stripe doesn't currently handle disputes. Cancellations from Stripe should of course cancel the subscription and they do in my tests, but the IPN sent for a dispute maybe different; it has to be tested and implemented.

Cancellations from Stripe should of course cancel the subscription and they do in my tests

This was a cancellation from Stripe Dashboard, it's correctly shown in CBSubs notifications but did not cancel the subscription of the user, nor did it change the basket or payment still marked as completed

It's not going to cancel an already completed basket. It should cancel renewals for the basket though. Check within CBSubs > Subscriptions and it should no longer be auto renewing.

Yes that's not autorecurring you're correct.
But we end with users who have an active subscription and a payment marked as completed while this is not true.
Can you make that this Stripe IPN cancel the payment and the subscription at CBsubs as it should ?

But we end with users who have an active subscription and a payment marked as completed while this is not true.

It's perfectly true. The payment as far as IPNs are concerned was successful and they're active. As I said there is no dispute handling, which is what your issue is coming from. The basket being completed at the end of a dispute is a symptom of that problem. Once dispute IPN handling is implemented it will properly completely terminate the subscription.

Can you make that this Stripe IPN cancel the payment and the subscription at CBsubs as it should ?

No, it's working as it should. This is the same behavior as all our other gateways were a payment gateway unsubscribe cancels the auto renewing only.