We are doing final testing of our configuration and ran a payment (through PayPal). The payment went through (money is in PayPal) and the user was properly returned to our site, and the subscription is marked Active and the expire date is accurately set (1 year from subscription); however, the following error notices were displayed:
Sorry your payment has not been processed. Transaction result:FAIL Error: 4020. Please try again and notify system administrator.
No suitable basket found.
(see attached screen shot)
I have NO idea where to look for this error issue. I searched the forum and didn't find anything related to 4020. I'm guessing that is a PayPal error, but not at all sure.
The 'no suitable basket found' is obviously a CB Subs error issue.
Any ideas what might be causing this?
We are using:
Joomla: 3.6.4 (when the test was done; we are now at 3.6.5)
CB: 2.0.15+build.2016.12.13.01.36...
CB Auto Actions: 6.3.5+build.2016.12.03....
CB Paid Subscriptions: 4.1.0+build.2016.11.16....
Payment Gateways Active (at time of testing):
* Off-line (Single billings) [order:1] - used for check payment
* Dumy test-gateway [order:2]
* Paypal (Single billings) [order:3]
We do have a couple auto-actions that are being triggered in the checkout process:
* onCPayAfterPaymentStatusUpdateEvent - CODE- to update AltaUserPoints with some data
* onCPayAfterPaymentStatusUpdateEvent - USERGROUP - to make some complex group changes based on the subscription/s purchased
Last edit: 8 years 1 month ago by krileon. Reason: Added [SOLVED] tag to subject
Error 4020 is a PDT error from PayPal. Specifically the PDT couldn't validate. This typically means "Your PayPal Identity Token" isn't correct. If you were using sandbox please ensure you've properly updated your gateways configuration for live usage.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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