How do i modify this to show our own information for the product - EG change it to "Help" and have it link to a "help faq"
Best way to add new CB Menu items is to use CB Auto Actions and its menu action. Alternative is you can add up to 2 by editing the Menu tab within CB > Tab Management.
How do i remove it totally if a client wishes it to be removed?
Please see pages 78-79 of your documentation, which you can download from the Advanced downloads section.