Active Subscription Stripe Status But Expired Account on Live Site

EDIT : Sorry, I searched the forum for an answer and didn't find it, which is why I created this topic but I finally found this one who answers one of my question ( versions.joomlapolis.com/forum/developer-members-support/247134-where-to-find-supported-stripe-api-version-in-cbsubs ). 


Hello,

I'm reaching out again to you because I'm facing a recurrent issue that I'm not sure how to deal with and I'd prefer to have a more expert's perspective on this, if you'd like.

This is the issue of having someone with an active subscription on Stripe but for some reasons, at a certain time, while the Stripe subscription continues, the membership is expired on the live site.

Members subscription on the site is said to have expired but the subscription status on Stripe is active and payments are being made. Then, they cannot access the members pages and are invited to renew their subscription. If they do, then a new one is created and two payments are being made with the two subscriptions active on Stripe.

I checked at the webhooks on Stripe but no errors are shown and everything seems to be working perfectly. 

I haven't changed the webhook for five years since the creation of the site and I wondered if that can be a part of the problem or if I should upgrade the Stripe API to then create a new webhook, since it seems to be a problem of connexion between CB Subs and Stripe ?

It is happening quite often now, since I upgraded to Joomla 5 and made the latest CB and CBSubs upgrades as well.

I have checked at the CB Subs logs and I regularly find an error linked with a webhook issue so this is why I think it might be caused by the API version but I'm not sure and I'd prefer to have confirmation on how to interpret this error message, that I'm sharing with you below. I have other kinds of errors but there's always the "stripe Webhook version mismatch" in it, while it never happened before.

My Stripe API version is set on "2020-03-02" and if that is related to this, which minimum and maximum version is supported by CB Subs ? Does it support the latest one, "2025-03-31.basil" ?

I prefer to ask you if it can be a part of the issue or if there can be something else that I'm unaware of to resolve this, since I don't want to make mistakes that could be too inadvertently damaging for the site.

Any help or insight would be highly appreciated and I thank you in advance for this ! 

I wish you a pleasant, bright and peaceful day.
Mathias 

If you're getting a "Webhook version mismatch." response then you need to update your Webhook version as you're below the minimum supported version. To do this just delete your existing webhook in Stripe > Developer > Webhooks and create a new one.

Thank you very much for your very quick help!

I've just updated the Stripe API to the latest version and created a new webhook, hopefully this will work and solve the problem, seeing how it goes over the next few days.

Wishing you all the best,
Mathias