My mailer is set to send our renewal reminders 7 days before subscriptions expire. All our subscriptions expire at year end (Dec. 31st). I thought I would see the mail queue filled up with renewal reminders this morning (Dec. 24th) but there weren't any. No messages in the queue and no messages sent.
Do you have a CRON job setup to run the mailer processing queue? If not then the mailer won't do anything. Within CBSubs > Mailer > Automation settings you'll find the URLs you can use for CRON or run manually.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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I do have a cron job set up (2 of them actually) - one to process the rules and the 2nd to mail the messages. I guess they aren't working properly. I'll do some digging into it.
krileon
