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Issues with Paid Subscription, Payment, and Enrollment
- Wortmann
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2 weeks 12 hours ago #338030
by Wortmann
Replied by Wortmann on topic Issues with Paid Subscription, Payment, and Enrollment
Thank you, the plugin has found several errors and corrected most of them. Only with CB Plugin CBSubs Tax are problems:
CB Plugin "CBSubs Tax" database has the following structural differences.
Table #__comprofiler_countries Collation is utf8mb3_general_ci instead of utf8_general_ci
Table #__comprofiler_provinces Collation is utf8mb3_general_ci instead of utf8_general_ci
are errors in the collation. These cannot be corrected because the same error is reported when the check is repeated.
CB Plugin "CBSubs Tax" database has the following structural differences.
Table #__comprofiler_countries Collation is utf8mb3_general_ci instead of utf8_general_ci
Table #__comprofiler_provinces Collation is utf8mb3_general_ci instead of utf8_general_ci
are errors in the collation. These cannot be corrected because the same error is reported when the check is repeated.
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krileon
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2 weeks 11 hours ago #338031
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Issues with Paid Subscription, Payment, and Enrollment
Those tables seam to have a very old collation. You can ignore those for now. Your issue however with payments should be resolved if you could please confirm with a test basket.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- Wortmann
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1 week 20 hours ago #338087
by Wortmann
Replied by Wortmann on topic Issues with Paid Subscription, Payment, and Enrollment
Hi Krileon,
Thank you very much for the new tool. I have used it successfully, all database errors have been corrected. However, the communication between PayPal and CBSubs is not working correctly. I have therefore switched off the gateway for future subscriptions and payments will be made via Stripe. This works without any problems.
Thank you very much for the new tool. I have used it successfully, all database errors have been corrected. However, the communication between PayPal and CBSubs is not working correctly. I have therefore switched off the gateway for future subscriptions and payments will be made via Stripe. This works without any problems.
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- krileon
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1 week 15 hours ago #338088
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Issues with Paid Subscription, Payment, and Enrollment
Are you getting that same error still with PayPal or a different error?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- Wortmann
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5 days 17 hours ago #338102
by Wortmann
Replied by Wortmann on topic Issues with Paid Subscription, Payment, and Enrollment
The PayPal payment process works. After the payment I am redirected to the Kulturbüro homepage. There is the error "Sorry, no response for your payment from the payment server (ErrorBad Request). Please check your email and status later" and "No matching payment basket found".
In the backend, the order is displayed as "not yet paid".
In the backend, the order is displayed as "not yet paid".
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- krileon
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4 days 13 hours ago #338104
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Issues with Paid Subscription, Payment, and Enrollment
Strange, please PM backend super user login credentials and will take a look at the logs if you wish to investigate this further or if you're happy with just using Stripe. This sounds like something either in the PayPal gateway or account may not be configured correctly.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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