PayPal - We're sorry, things don't appear to be working right now...

Hi, I'm having issues setting up a PayPal payment gateway. I followed all instructions in the payment gateway settings, the PDT setup, and the IPN is set up. I've added all the correct details in the PDT settings, plus the PayPal identity token is correct and double-checked. It was set up using PayPal API credentials, but I've also tested it without them, and there's still no change. I keep getting the usual PayPal useless message: "We're sorry, things don't appear to be working right now. Please try again later." The PayPal account is set up, as far as I know, correctly. It is a business account, and there are no blocks or holds on it.

This is the URL that it gives on the error: www.paypal.com/webapps/shoppingcart/error?flowlogging_id=f729320a7b149&code=GENERIC_ERROR&mfid=1710298105996_f729320a7b149

Could you please let me know where I can start troubleshooting this problem? Are there any logs within Community Builder that would help?

That typically means the account settings are incorrect. I recommend the below.

PayPal Business (email or secure merchant ID): Set this to your Merchant ID. You can find this on the below page under "Account options".

PayPal Main receiver account (email) (if Business is different from your main account): On that same above page this should be set to whatever email address is marked "primary".

Your PayPal Identity Token: This can be found on the below page under "Payment data transfer"

Ensure there's no copy-paste errors with the identity token. For example if you just double click it to highlight it it won't select the full string.

Hi, I followed your instructions, but the error persists in the same way. I’ve attached screenshots of my settings.

I also have Joomla logging set up, but nothing is showing, likely because there are no errors on the site. I checked the CBSubs History & Logs, but they don't provide any additional information about PayPal.

Is there any other logs I could look into?

Have you contacted PayPal to see if they can review any logs? We're not able to diagnose issues at PayPal itself. My guess is still some sort of configuration issue whether that be in CBSubs or in the PayPal account I don't know. Typically that only happens when the CBSubs settings are incorrect, but if you've set them according to instructions it might be an issue in your PayPal account itself.