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HTML plans email style

  • krileon
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1 year 3 months ago #334569 by krileon
Replied by krileon on topic HTML plans email style
This is now fixed in latest CB build release. Please let me know if you're still having any issues with the HTML formatting.

Kyle (Krileon)
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  • Leobici
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1 year 3 months ago #334584 by Leobici
Replied by Leobici on topic HTML plans email style
Hi Krileon,
thanks for your support.
Unfortunately it doesn't change anything with the HTML formatting.
 

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1 year 3 months ago #334590 by krileon
Replied by krileon on topic HTML plans email style
Please confirm that your version is "2.8.0+build.2023.07.26.22.45.22.f8ec2a4c2" as that's the release containing the fix. I have confirmed it's skipping the HTML linebreak processing when sending an email beginning with "<html" or "<!DOCTYPE html". Be sure nothing comes before that or it won't detect it.

Please also provide what parameter you're adding this email to so I can specifically test that email as well.

Kyle (Krileon)
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  • Leobici
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1 year 3 months ago #334592 by Leobici
Replied by Leobici on topic HTML plans email style
Hi Krileon,
thanks for your quick answer.
Yes i can confirm that actual version is: 


I can also confirm that email starts with <!DOCTYPE html> as you can see in this screenshot 


and here you have the html email i put inside the plan field in cbsubs:
 

File Attachment:

File Name: html-email...nder.txt
File Size:26 KB


Thanks
Leonardo

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1 year 3 months ago #334595 by krileon
Replied by krileon on topic HTML plans email style
Strange, seams to display fine for me in Thunderbird in my tests. Can also confirm in the email source that it's exactly as configured and doesn't have our linebreaks inserted.

 

I'm not sure what to suggest. Maybe it's an encoding problem as some characters didn't render properly. What mail client is displaying it incorrectly? For example you have the following in the source file attached.

Code:
<div align="center" style="font-family: Arial, Helvetica Neue, Helvetica, sans-serif; box-sizing: border-box;"><div style="box-sizing: border-box;">Â </div></div>


You've set the encoding to UTF-8 so you need to be sure you're only supplying valid UTF-8 characters.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • Leobici
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1 year 3 months ago #334598 by Leobici
Replied by Leobici on topic HTML plans email style
Hi,
this is really strange,
i removed the wrong characters just to be sure but with the same result.

I tried gmail, yahoo and also thunderbird and even there i have the wrong display... may it be because i'm using cb in italian language?
I don't know whatelse to test to figure it out.
 

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