Hi folks,
Apologies, I've forgotten exactly how to achieve this as we do seem to be having some issues and confident it is in our setting(s).
When a user unsubscribes, we'd like to ensure they maintain their access until their expiration date. For example if their expiration date = 5/1/23 and they unsubscribe on 4/21/23, we want the user to still be able to access their membership w/ access until their expiration date of 5/1/23.
Currently, when they unsubscribe, it is expiring them immediately
What payment gateway are you using? I believe at this time only our PayPal implementation lets you cancel recurring without cancelling the subscription.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Let me clarify, so I understand correctly. Whether the subscription gets cancelled merchant side doesn't necessarily matter, but we want to make sure users who pay for (example) a month, get the full month even if they unsubscribe before their expiration date.
Meaning, they still have access to what they've paid for on our site. Doesn't CBSubs handle that part?
Yes, but depends on the gateway used to subscribe. For PayPal for example they should see 2 buttons when they go to unsubscribe. 1 to cancel recurring only and 1 to cancel the entire subscription. We have not implemented this for Stripe as of yet.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
This does cause many issues unfortunately. For example, when a user pays for a time based subscription (EX: 1 month), they expect to get that month. So if they're using Stripe (they don't know this behavior), and they unsubscribe, they contact us unhappily because they can't access what they've paid for
Should be a simple enough addition. Will take a look tomorrow.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
