J'ai une erreur sur différents retours de Paypal (anomalie constatée +/- aléatoirement).
Certains client ont l'erreur et payent plusieurs fois alors que le paiement est bien passé.
"Désolé, mais votre paiement n'a pu être traité. Résultat de la transaction:FAIL Error: 4020. Veuillez retenter et informer les administrateurs du site.
Aucun panier approprié trouvé."
Tous les champs sont bien remplis dans la passerelle de paiement PAYPAL
PayPal Account and PDT Identity token (required)
ainsi que PayPal API credentials (optional)
Avez-vous une piste pour résoudre ce problème ?
Merci d'avance
Please check within CBSubs > History Log for a fatal error around the time of the purchase attempt. This is typically due to the identity token not being copied correctly.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I have this log :
loadSomething::subid 3529 with planid 13 could not load."
or
"Paypal: Error: Received FAIL result message from Paypal: Désolé, mais votre paiement n'a pu être traité. Résultat de la transaction:FAIL
Error: 4020. Veuillez retenter et informer les administrateurs du site."
Should the Identity token be "email" or "alpha characters" ?
That's typically due to "Your PayPal Identity Token" not being correct. Please be sure you've copied it from your PayPal account correctly with no leading or trailing spaces. For "PayPal Business (email or secure merchant ID)" it's recommended you use the Merchant ID. For "PayPal Main receiver account (email) (if Business is different from your main account)" that should be whatever email address is marked as Primary in your PayPal account.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
