Hello I am using CB Subs 4.3.0+build.2018.11.12.17.24.17.6436fbca5
An ongoing problem I have is with members being sent reminders for a subscription plan that has expired but they have upgraded to a new plan - whats the best practice for preventing this from happening? Up to now Ive been manually deleting the old subscription but sometimes I forget! should the subscription status code change from X to U automatically or do I need to program this into work flows for the plan? and when a subsciption code is U will that prevent any further mailers from firing for the old plan?
Tony Marsh
Tony Marsh GoGreen Computing
Last edit: 5 years 7 months ago by krileon. Reason: Added [SOLVED] tag to subject
Edit your mailer within CBSubs > Mailers and under Conditions use "Second condition And/Or" to add a second condition to make sure another plan isn't active. So you'd have something like the below.
Condition 1
Any of the following plans subscriptions: YOUR_PLAN
Must be in state: Expired
Second condition And/Or: AND NOT
Condition 2
Any of the following plans subscriptions: YOUR_OTHER_PLANS
Must be in state: Active
This should mean it will only send if YOUR_PLAN has expired and no YOUR_OTHER_PLANS are active.
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krileon
