Subscription AND Purchase

wjgadmin
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6 years 1 month ago #307578 by wjgadmin

Replied by wjgadmin on topic Subscription AND Purchase

lifetime plans was indeed configured correctly so that wasn't the issue. Ironically I have isolated it down to a single subscription causing the issue. for some reason so long as I'm subscribed to that plan I am unable to subscribe to any other non exclusive, but exclusive plans are fine and work as expected.

i have gone through the settings and changed them but can't seem to figure out what is the issue with that single plan. any thoughts?

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krileon
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6 years 1 month ago #307584 by krileon

Replied by krileon on topic Subscription AND Purchase

So your other exclusive plans work fine with purchasing the non-exclusive plans? Have you tried actively subscribing to one of your other exclusive plans then subscribing to a non-exclusive plan (separate purchase) to confirm they work fine together? If they do then I'm not sure what could be causing the issue with only that 1 specific exclusive plan; possibly a condition configured under the Workflows tab of your exclusive or non-exclusive plans?

Kyle (Krileon)
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