How did you delete the user? Believe deleting them should cancel subscriptions, but it's recommended to first cancel subscriptions with recurring payments before you delete a user within CB > User Management. You can also directly cancel in Stripe on the Subscriptions page on the users behalf.
Please in the future just make new topics for separate issues.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Edit the user and unsubscribe them before deleting them or delete the subscription in Stripe before/after deleting them. We already have a bug ticket regarding user deletes not cancelling recurring subscriptions.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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CB Quickstart
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
and another question is it possible to delete the account from the user side?
Yes, using CB Privacy and its Delete Me field.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
Documentation
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Localization
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CB Quickstart
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CB Paid Subscriptions
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Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
