I have three main membership plans with sub plans for 6 months three months and one month for two of the main plans. The third plan is a free option.
The CB Subs 'hide fields at registration' under the Workflows tab in Plans is basically not working at all.
All the registration plans are the same. It used to work and I don't know why it has stopped, but I do need some help to get it resolved as I've tried everything I can think of.
Last edit: 7 years 6 months ago by krileon. Reason: Added [SOLVED] tag to subject
Ensure you've no fatal JS errors present preventing that jQuery from working. To check for JS errors press F12 to open your browsers developer console, click the console tab, then refresh the page, now check if there's any fatal errors (they'll be in red) in the console.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Thanks but there are no js errors. Where do I go from here? This is now urgent and with the time difference I am frustrated by not getting responses for long hours of time.
Do you offer southern hemisphere support, or only northern?
Last edit: 7 years 6 months ago by katherine.a.minton.
Are you conditioning those fields with CB Conditional causing a conflict between which plugin will show or hide those fields? Disable all non-core CB plugins except CBSubs to rule out a conflict.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
I cannot find a plugin called CB Conditional. I've disabled all other plugins under Community Builder Plugin Management which don't appear to be completely necessary and there is no difference.
Please PM backend super administrator login credentials and will take a look.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
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Localization
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CB Quickstart
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CB Paid Subscriptions
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Add-Ons
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Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
